At Horizon Leisure Centres, we are passionate about health and wellbeing and are committed to making an outstanding positive impact on our customers and within our local community. Wherever you work in our business, you will have the opportunity to bring new ideas to continuously improve our service and deliver an exceptional experience to our customers.

Our Vision:

To inspire happier healthier communities

Our Purpose:

To provide fully inclusive access at affordable prices to sports and leisure facilities and to help improve the health and wellbeing of the local community

Our Values

▪ Passion ▪ Respect ▪ Innovation ▪ Dynamic ▪ Empowering

Your Role
As a Receptionist you’ll play a vital role in providing a first-class customer experience to all those who visit our centre; ensuring consistent, efficient and friendly service is given throughout each customer’s experience.

Your Team
You’ll be working within our Reception Team and directly reporting to the Reception Manager.

Your Responsibilities

• Use the Horizon HELLO in all customer interactions

• Meet and greet all customers, upon arrival or by telephone, and assist them as required

• Process bookings for classes, swimming lessons and our sports facilities

• Taking accurate payments in accordance with company policy

• Be knowledgeable of and promote all activities, classes, membership options and offers