Job title: Billing and Credit Control Administrator

Hours:  37.5

Location:  Havant Leisure Centre

Salary:   £27,500-£30,000

Looking for a workplace that ignites your passion, values respect, encourages innovation, and embraces being dynamic? Look no further! This role offers you the opportunity to join a team that believes in empowering its colleagues to unlock their full potential with Horizon.

The Trust:

Horizon Leisure Centres is a leisure trust operating since 1997, with centres in Waterlooville, Havant and Guildford. We are passionate about health and wellbeing and are committed to making an outstanding positive impact on our customers and within our local community. Our mission is to support and inspire our local communities to live healthier and happier lives by providing affordable access to sport and leisure facilities to all.

The Role:

The Billing & Credit Control Administrator is responsible for accurate and timely billing, Direct Debit collections, maintaining customer accounts, and credit control activities to minimise debt risk and ensure compliance with financial controls and payment regulations.

Interested? Want to know how you can join our team? Take a look at this great opportunity! 

We are looking for a Billing and Credit Control Administrator to join us in transforming our business from 'good' to 'great'! This is a thrilling time for our company, and we need a key team member like you to help us achieve unprecedented success. 

What does the role involve? 

A hands-on role that requires you to: 

Billing & Direct Debit Collection:

• Prepare, issue, and process customer invoices accurately and on time

• Ensure billing data aligns with contracts, price lists, and agreed terms

• Resolve billing discrepancies and respond promptly to customer invoice queries

• Maintain accurate billing records and documentation

• Support month-end billing activities and reconciliations

• Validate and set up DD mandates (AUDDIS or paper mandates) accurately and in compliance with the DD Guarantee.

• Submit direct debit run accurately and on time, monitoring AUDDIS files; process ADDACS (amendments/cancellations) messages.

• Monitor failed collections and take corrective action.

• Communicate with customers regarding payment schedules and collection issues

• Review collection success rate and ARUDD % vs targets.

• Review opened DDICA cases and prepare evidence to submit to BACS where required.

• Ensure GDPR-compliant handling of bank data.

Credit Control:

• Monitor customer accounts and ensure payments are received within agreed terms.

• Proactively chase overdue invoices via phone, email, and written correspondence.

• Negotiate payment plans and resolve disputes professionally

• Escalate overdue or high-risk accounts where necessary

• Support the reduction of aged debt and improvement of cash flow

• Place accounts on hold and escalate high-risk or overdue accounts when necessary.

• Produce aged debt reports and provide commentary for management.

• Assist with cash flow forecasting and debtor analysis.

• Track and report KPIs (e.g., overdue debt reduction, collection success rate).

• Reconcile customer statements and resolve discrepancies

• Assist with month-end reporting and debtor analysis

• Act as a point of contact for billing and payment queries

• Liaise with internal departments (sales, operations, finance) to resolve issues

• Provide excellent customer service while maintaining firm credit control

Your Experience

Essential

• Previous experience in Direct Debit Management, credit control, accounts receivable, or a similar finance role.

• Knowledge of Direct Debit systems (e.g., BACS, ADDACs, DDICA/ARRUD) and reconciliation processes.

•  Proven track record of chasing overdue payments and reducing aged debt.

• Experience in customer account management and handling payment disputes.

• Familiarity with credit checking processes and setting credit limits.

• Working knowledge of accounting/ERP systems (e.g., Accounts IQ, Sage, Xero, SAP, Dynamics).

• Competence in Microsoft Excel for reporting and reconciliations.

• Understanding of credit control policies, payment terms, and compliance requirements.

• Strong organisational skills with attention to detail.

• Excellent communication skills for engaging with all stakeholders.

Desriable

• Experience in leisure, membership, or subscription-based organisations.

• Experience working with CRM or financial management systems.

• Awareness of consumer protection regulations and compliance obligations.

• Some knowledge CRM systems to ensure compliance with payment regulations and organisational policies.

Your Qualifications

• AAT – Level 2/ 3 or QBE - Basic accounting knowledge with Billing & Credit Control Experience.

• GCSE – Maths & English

Skills and competencies: 

• Attention to Detail and accuracy.

• Clear & professional verbal and written communication skills.

• Time Management & Organisation.

• Customer Service Orientation and being able to balance firm credit control with maintaining positive customer relationships.

• Compliance & Integrity

What you can expect from us: 

• A comprehensive induction and training programme; you don’t need to have worked in the leisure industry before. We will teach you all you need to know! 

• Support from the wider team who have a great deal of combined knowledge and experience and who are eager to help you succeed! 

• Variety; no two days is the same! 

• An environment that encourages innovation and free thinking, surrounded by really dynamic, empowered individuals.  

Benefits: 

• Free access to our award-winning gym’s and exercise classes for you and a +1

• Employee discounts and wellbeing platform

• Healthcare Cash plan

• Free 24/7 access to GPs using our SmartHealth plan

• Employee Assistance Programme - support for when you need it most 

• 23 days annual leave + 8 days bank holiday

• Holiday purchase scheme

• Internal recognition schemes 

• Opportunities for training, development and progression 

• Free onsite parking - subject to availability 

• Hybrid and family friendly policies  

• Generous company sick pay scheme 

• Employee referral scheme 

• Company pension scheme 

• Death in service benefit 

• And much more.... 

This role will be based at Havant Leisure Centre but will be expected to travel to other company site as the need requires. 

Interview Process: 

The recruiting manager will review your CV and if shortlisted, you will be invited to a formal interview/assessment process where we will evaluate your suitability for the role. 

There may be times when due to the volume of applicants to need to close a vacancy early to avoid disappointment, be sure to get your application in as soon as possible! 

If you are a recruitment agency, please note we operate a PSL and do not take cold calls.