Job title: Soft Play Team Leader

Hours:  40 Hours Per Week

Location:  Havant

Salary:   £24,910 per annum

Looking for a workplace that ignites your passion, values respect, encourages innovation, and embraces being dynamic? Look no further! This role offers you the opportunity to join a team that believes in empowering its colleagues to unlock their full potential with Horizon.

The Trust:

Horizon Leisure Centres is a leisure trust operating since 1997, with centres in Waterlooville, Havant and Guildford. We are passionate about health and wellbeing and are committed to making an outstanding positive impact on our customers and within our local community. Our mission is to support and inspire our local communities to live healthier and happier lives by providing affordable access to sport and leisure facilities to all.

The Role:

The Horizon Soft Play Team Leader will be responsible for running Horizon Soft Play daily efficiently. To provide a safe, stimulating and family-centred environment. The Team Leader will ensure that all team members work effectively and professionally under their guidance and supervision and per Horizon Soft Play’s policies and procedures.

Interested? Want to know how you can join our team? Take a look at this great opportunity! 

We are looking for a Soft Play Team Leader to join us in transforming our business from 'good' to 'great'! This is a thrilling time for our company, and we need a key team member like you to help us achieve unprecedented success.  

Our ideal candidate! 

The ideal person will have experience with:

• Working with children (desirable)
• Working in a similar environment (desirable)l
• Organising children’s activities, parties and events (desirable)
• Working in a customer-facing role (essential)
• Experience in a supervisory / team leader role (essential)

What does the role involve? 

A hands-on role that requires you to: 

• Ensure the Horizon Soft Play Centre is open and manned at the publicised times
• Work with the Marketing Department to promote products, services and events to members and non-members to grow revenue, occupancy, and overall usage
• Coordinate the events calendar and party bookings, ensuring high standards are met
• Organise and oversee the booking of parties and events and related administration tasks
• Continuously initiate ideas, improve the level of service and ensure all employees are motivated
• Support the Children’s Activities Manager with rotas
• Ensure compliance with all Health & Safety Legislation, completing necessary safety checks
• Assist with the induction of new employees
• Assist in the delivery of inductions and staff training to Horizon Soft Play Centre employees
• Ensure the safety of all visitors to the Horizon Soft Play Centre
• Effectively deal with customer enquiries
• Ensure the facilities are kept clean and free of hazards

Skills and competencies: 

• Ability to deliver excellent customer service
• Excellent communication skills
• Ability to adapt to change
• Good level of computer literacy
• Ability to work to tight deadlines and prioritise under pressure
• Strong leadership skills with the ability to engage and motivate others
• Strong creativity, resourcefulness, and excellent attention to detail
• Excellent team player
• Good commercial awareness

What you can expect from us: 

• A comprehensive induction and training programme; you don’t need to have worked in the leisure industry before. We will teach you all you need to know! 
• Support from the wider team who have a great deal of combined knowledge and experience and who are eager to help you succeed! 
• Variety; no two days is the same! 
• An environment that encourages innovation and free thinking, surrounded by really dynamic, empowered individuals.  

Benefits: 

• Free access to our award-winning gym’s and exercise classes for you and a +1
• Employee discounts and wellbeing platform
• Healthcare Cash plan
• Free 24/7 access to GPs using our SmartHealth plan
• Employee Assistance Programme - support for when you need it most 
• 23 days annual leave + 8 days bank holiday
• Internal recognition schemes 
• Opportunities for training, development and progression 
• Free onsite parking - subject to availability 
• Hybrid and family friendly policies  
• Generous company sick pay scheme 
• Employee referral scheme 
• Company pension scheme 
• Death in service benefit 
• And much more.... 

This role will be based at Havant but will be expected to travel to other company site as the need requires. 

Interview Process: 

The recruiting manager will review your CV and if shortlisted, you will be invited to a formal interview/assessment process where we will evaluate your suitability for the role. 

The successful candidate will be subject to an Enhanced DBS check. 

There may be times when due to the volume of applicants to need to close a vacancy early to avoid disappointment, be sure to get your application in as soon as possible!