Job title: Duty Manager

Hours:  40 Hours

Location:  Guildford

Salary:   £27,000 per annum

Looking for a workplace that ignites your passion, values respect, encourages innovation, and embraces being dynamic? Look no further! This role offers you the opportunity to join a team that believes in empowering its colleagues to unlock their full potential with Horizon.

The Trust:

Horizon Leisure Centres is a leisure trust operating since 1997, with centres in Waterlooville, Havant and Guildford. We are passionate about health and wellbeing and are committed to making an outstanding positive impact on our customers and within our local community. Our mission is to support and inspire our local communities to live healthier and happier lives by providing affordable access to sport and leisure facilities to all.

The Role:

As a Duty Manager you’ll be responsible for managing the day-to-day operations of the centre and ensuring the effective delivery of a first-class customer experience to all those who visit our centre.

Interested? Want to know how you can join our team? Take a look at this great opportunity! 

We are looking for a Duty Manager to join us in transforming our business from 'good' to 'great'! This is a thrilling time for our company, and we need a key team member like you to help us achieve unprecedented success. 

Our ideal candidate! 

The ideal person will: 

• Strong and clear communication skills
• Ability to stay calm and composed in fast paced, busy environments
• A keen eye for health and safety.  
• Work weekends on a one on, one off schedule
• 
  

What does the role involve? 

A hands-on role that requires you to: 

• Ensure a first-class customer experience is delivered to all visitors; effectively handling customer queries, feedback and complaints.
• Be proactive in ensuring the safety and cleanliness of the facilities and equipment; identifying and responding to situations as they arise and escalating issues as required.
• Ensuring pool procedures, whilst monitoring bather load in our swimming pool.
• With direction from the General Manager and Sales & Retention Manager, implement opportunities for improvement.
• If qualified, carry out gym classes and programmes.

Skills and competencies: 

• You must be able to work weekends on a one on, one off schedule
• Strong and clear communication skills
• Ability to stay calm and composed in fast paced, busy environments
• A keen eye for health and safety

What you can expect from us: 

• A comprehensive induction and training programme; you don’t need to have worked in the leisure industry before. We will teach you all you need to know! 
• Support from the wider team who have a great deal of combined knowledge and experience and who are eager to help you succeed! 
• Variety; no two days is the same! 
• An environment that encourages innovation and free thinking, surrounded by really dynamic, empowered individuals.  

Benefits: 

• Free access to our award-winning gym’s and exercise classes for you and a +1
• Employee discounts and wellbeing platform
• Healthcare Cash plan
• Free 24/7 access to GPs using our SmartHealth plan
• Employee Assistance Programme - support for when you need it most 
• 23 days annual leave + 8 days bank holiday
• Internal recognition schemes 
• Opportunities for training, development and progression 
• Free onsite parking - subject to availability 
• Hybrid and family friendly policies  
• Generous company sick pay scheme 
• Employee referral scheme 
• Company pension scheme 
• Death in service benefit 
• And much more.... 

This role will be based at Guildford but will be expected to travel to other company site as the need requires. 

Interview Process: 

The recruiting manager will review your CV and if shortlisted, you will be invited to a formal interview/assessment process where we will evaluate your suitability for the role.

This role will be subject to an enhanced DBS check. 

There may be times when due to the volume of applicants to need to close a vacancy early to avoid disappointment, be sure to get your application in as soon as possible!